General Information

Production Time
 
Normal production time is 6-10 business days after final approval of artwork or sample. Regular rush production is 3-5 business days after proof approval and priority rush production is 1-2 business days after proof approval. Specific shipping date(s) will be quoted at the time of order and may vary depending on quantities and inventory status.
 
 
Product Quality and Guarantee
 
Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.
 
 
Electronic Artwork
 
3D Sub-Surface Laser Engraving: We work with almost any 3D file format. Contact us for specifics.

Use of factory provided "stock art" is at no additional charge. Should purchase of commercially available artwork be necessary, this will be quoted on a case by case basis.

2D Sub-Surface Laser Engraving: Photos and other bitmap art may be sub-surface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better. If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.
 
 
Payment Terms
 
All orders must be paid in full prior to shipping, unless open account privileges have been extended.
 
 
Rush Orders
 
If we can produce your order in the desired time frame without inconveniencing other customers, we are happy to accommodate your needs. A fee of $25 will be added if the total is less than $25. Normal rush charges are 10% of the product price.
 
 
Cancellations
 
Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email and are not effective until acknowledged in writing by us via email.
 
 
Foreign Orders
 
All orders shipped to countries other than the United States are subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated, levied after shipment are solely the responsibility of the customer.
 
 
Returns and Allowances
 
Engraved product is not returnable or refundable, except as described in Product Quality and Guarantee.