Everything you need to know about ordering, production, and our policies.
Normal production time is 6-10 business days after final approval of artwork or sample.
Regular rush production is 3-5 business days after proof approval, and priority rush production is 1-2 business days after proof approval. Specific shipping date(s) will be quoted at the time of order and may vary depending on quantities and inventory status.
Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity and color can occur.
Occasional air bubbles, chill marks, or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color, and clarity are not considered defects.
Payment Terms: All orders must be paid in full prior to shipping, unless open account privileges have been extended.
Rush Orders: If we can produce your order in the desired time frame without inconveniencing other customers, we are happy to accommodate your needs. A fee of $25 will be added if the total is less than $25. Normal rush charges are 10% of the product price.
Cancellations: Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email and are not effective until acknowledged in writing by us via email.
Returns and Allowances: Engraved product is not returnable or refundable, except as described in the Product Quality and Guarantee section.
All orders shipped to countries other than the United States are subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated, levied after shipment are solely the responsibility of the customer.
